Terms and Conditions: Our Fair Play Agreement

At 99exch, we believe in transparency. Our Terms and Conditions are not written in confusing legal language to trick you. They are a simple and straightforward agreement between us that ensures fair play for everyone. We want you to feel confident and secure when you use our service.

Our Terms in Simple Language

Before we get into the details, here's a quick summary of the most important points. This is our promise to you and what we expect in return.

• You must be 18 or older to play. We are strictly for adults.
• Play responsibly. Never bet more than you can afford to lose.
• One account per person. This helps us keep the platform fair and secure for everyone.
• Provide accurate information. This is important for verifying your account and ensuring you receive your winnings.
• Our promise: We will always process your payouts quickly, keep your data safe, and provide 24/7 support.

Who Can Play on 99exch?

To use our services, you must be at least 18 years of age. We may ask for verification to confirm your age and identity. It is your personal responsibility to understand and comply with the laws regarding online gaming in your specific state or territory in India, as regulations can vary. By creating an ID, you confirm that you are legally allowed to participate.

What Are the Rules for Your Account?

To ensure a fair and secure environment, we have a few simple rules for managing your account. These are standard practice for legitimate platforms.

1. One Account Only: Each user is permitted to have only one account. Creating multiple accounts to abuse promotions or for any other reason is not allowed and may result in all related accounts being closed.
2. Accurate Information: You agree to provide true and accurate information during registration. This is crucial for security and for processing your withdrawals correctly.
3. Account Security: You are responsible for keeping your username and password confidential. Do not share your login details with anyone. Notify our customer care team immediately if you suspect any unauthorized use of your account.

How Do Deposits and Withdrawals Work?

We aim to make managing your funds as easy and secure as possible.

• Deposits: You can add funds to your account using the approved payment methods listed on our platform.
• Withdrawals: We process withdrawal requests promptly to the verified account or payment method you have on file. We reserve the right to ask for additional verification documents to prevent fraud and comply with anti-money laundering practices.
• Limits: Minimum and maximum limits for deposits and withdrawals will be clearly stated on the platform.

How Are Bets Settled?

All bets are settled based on the official results of the event as declared by the governing body of the sport.

• Abandoned Matches: If a match is abandoned or postponed, bets may be voided unless a specific market has already been determined. For example, if a "First Team to Score" bet has already won before abandonment, it will be settled as a winner.
• Errors: In the rare case of a clear and obvious error in the odds or lines offered (a "palpable error"), we reserve the right to void the bet and return your stake.

What Conduct is Not Allowed?

To protect all our users, we have a zero-tolerance policy for fraudulent or unfair activities. This includes, but is not limited to:

• Collusion with other players.
• Using automated software or bots.
• Engaging in any form of fraudulent activity to gain an unfair advantage.

Any user found to be engaging in such activities will have their account suspended, and any winnings may be forfeited.

What Happens if There's a Dispute?

If you have any concerns or disputes, your first step should always be to contact our 24/7 Customer Care team. We are committed to resolving any issues in a fair and timely manner.