Privacy Policy: How We Protect Your Information

Your Privacy is Our Priority

Welcome to 99exch. Your trust is the most important thing to us, and that starts with being completely transparent about how we handle your information. In a world where data is constantly at risk, we want you to feel 100% confident that your personal details are safe with us.

Our core privacy promise is simple: We collect only the data we absolutely need to run your account securely, and we will never sell your information to anyone. Period.

This policy explains in simple, clear language what information we collect, why we need it, and how we protect it. We have designed our practices to align with the principles of India's Digital Personal Data Protection Act (DPDP Act), 2023 , respecting your rights and your privacy at every step.

What Information Do We Collect?

To provide you with a secure and seamless service, we need to collect a small amount of information. We are committed to collecting only what is necessary, a principle known as data minimization.

Registration Information: When you sign up, we ask for basic details like your name, mobile number, and email address. This is used to create and verify your unique account.
Transaction History: We keep a secure record of your deposits and withdrawals. This is essential for managing your account balance and for our own financial records.
Communication Records: If you contact our customer support team, we may keep a record of that conversation to help us resolve your issue and improve our service.
Device Information: We may collect some technical information about the device you use to access our site, such as your IP address and browser type. This helps us prevent fraud and ensure our website works correctly on different devices.

Why Do We Collect This Information? (Purpose Limitation)

Every piece of data we collect has a specific and important purpose, as required by the DPDP Act. We believe in being open about why we need it.

To Secure Your Account: Your mobile number and email help us verify that you are the rightful owner of your account and allow us to help you if you forget your password.
To Process Your Payments: We need your transaction details to ensure your deposits are credited correctly and your withdrawals are sent to you quickly and securely.
To Prevent Fraud: By monitoring for unusual activity, we can protect your account and the entire platform from fraudulent behavior and keep everyone safe.
To Improve Our Service: Understanding how our users interact with the site helps us identify areas for improvement, fix bugs, and make your experience better.
To Comply with Regulations: We may be required to maintain certain records to comply with legal and regulatory standards.

How Do We Protect Your Information?

Keeping your data safe is our most important responsibility. We use a combination of technical and organizational measures to protect your information.

SSL Encryption: All information sent between your browser and our website is encrypted using Secure Socket Layer (SSL) technology. This means it cannot be intercepted and read by anyone else.
Secure Servers: Your personal data is stored on secure servers that are protected by firewalls and other advanced security measures.
Limited Access: Only a limited number of authorized employees have access to your personal information, and they are required to keep it confidential.

Do We Share Your Information?

Let us be perfectly clear: We do not sell, trade, or rent your personal information to third-party marketing companies.

The only time we may share your information is with trusted partners who are essential for providing our services. This includes:

Payment Processors: To securely handle your deposits and withdrawals.
Regulatory Authorities: If required by law or to assist in a legal investigation. These partners are legally and contractually bound to keep your information confidential and secure.

What Are Your Data Rights?

Under the DPDP Act, you have control over your information. You have the right to:

Access Your Data: You can request a copy of the personal information we hold about you.
Update Your Data: If any of your information is incorrect, you can update it through your account settings or by contacting customer support.
Erase Your Data: You have the right to request the deletion of your personal data once it is no longer needed for the purpose for which it was collected.

How Do We Use Cookies?

Cookies are small text files that are stored on your device when you visit a website. We use them for essential functions, like keeping you logged in and remembering your preferences. We do not use them for invasive tracking or to collect sensitive personal information. You can control cookie settings through your browser.