Customer Care: Your 24/7 Cricket Support Crew

Need Help? Our Team is Always Ready

At 99exch, we believe that great customer support is not just a feature - it's the foundation of a trustworthy platform. In an industry where getting help can be nearly impossible, we've made it our mission to be the exception. With us, you will never be left in the dark.

Whether you have a simple question, need help with a transaction, or just want to understand a betting market better, our friendly and knowledgeable team is here for you around the clock. We've built our support system to be the lifeline that many other platforms lack, ensuring you always have someone to turn to.

Chat With Us on WhatsApp - It's That Easy

We know that when you need help, you want it fast and simple. That's why our primary support channel is WhatsApp, an app you already use every day. No more waiting on hold or dealing with frustrating chatbots.

Contacting us on WhatsApp is:

• Fast: Get connected to a real person in minutes, not hours.
• Convenient: Send messages, screenshots, or even voice notes to explain your issue clearly.
• Reliable: You have a written record of your conversation, so you can always refer back to the advice we gave you.

This direct and simple approach is part of our commitment to transparency and building trust. We want you to feel heard and valued every time you reach out.

More Than Just Tech Support

Our support crew is made up of cricket fans who are also platform experts. This means they can help you with a wide range of queries, demonstrating the kind of expertise that builds confidence.

We can help you with:

• Getting Started: We can walk you through the process of creating your first 99exch ID.
• Deposits & Withdrawals: Having trouble with a transaction? We'll sort it out quickly.
• Understanding Bets: New to betting? We can simply explain different odds and markets. For example, if you're not sure what a "Top Batsman" or an "Over/Under" bet means, just ask! We're happy to help you learn the ropes.
• Account Issues: If you have any problems with your account, from a forgotten password to a technical glitch, we are here to fix it.

Our Support Promise: Fast, Friendly, and Cricket-Smart

We hold ourselves to the highest standards. When you contact 99exch support, you can expect:

• Speed: We aim to respond to all WhatsApp messages and live chats within 5 minutes.
• Expertise: You'll be talking to someone who knows both our platform and the game of cricket inside and out.
• Friendliness: We are here to help, not to judge. We treat every customer with patience and respect.

Quick Answers to Common Questions

How long do withdrawals take?

We pride ourselves on fast payouts. Withdrawals are typically processed very quickly, often within a few hours, unlike many competitors known for delays.

I forgot my password, what do I do?

Don't worry! You can use the "Forgot Password" link on the login page. If you still have trouble, just contact our support team on WhatsApp, and we'll help you regain access securely.

Is my information safe when I contact support?

Absolutely. All your communications with our support team are confidential. We will never ask for your password or other sensitive details. Your security is our top priority.